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Creating a standardized communications strategy for such a diverse employee population can feel like an impossible task.How can you expect employees to build relationships when their communication preferences are ostensibly incompatible and the physical location of work is no longer confined to a centralized office?The key is to ensure the compromise is never exclusionary.The “easy” thing to do would be to force everyone to use one default channel to accommodate you.At the same time, Gen Z is just beginning to enter the job market while Gen X isn’t going anywhere, anytime soon.As a result, there are now an unprecedented five generations working alongside each other, and the age gap between our oldest and youngest workers is the widest it’s ever been.Ask them what their communication preferences are, and leverage their preferred channels to build relationships and reinforce your culture. We often lose sight of the fact that communication is a two-way exercise. As an entrepreneur and corporate executive, I’ve learned firsthand the importance of being involved in the onboarding process.If we don’t know if they’ve received the message, the communication isn’t complete. It’s a valuable time to learn the communication preferences and expectations of new hires while setting realistic expectations of how we work together to achieve results.
If you want to open up communication between generations, build professional relationships, and create culture alignment, just listen to your employees.
But millennials came into the workforce alongside the social media revolution.
They prefer more flexibility in their communicationwhy talk in person when you can say everything over an instant messenger program?
Understanding how employees communicate is the first step to discovering these interests, and bringing employees together across departments to create a less fragmented workforce.
Accommodating communication preferences doesn’t mean employees won’t have to compromise.
Culture will suffer as a result because the relationships that form will be transactional in nature.